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Privacy Policy

Last Updated: [May 30th, 2025]

1. Introduction

Welcome to PlastiForge3D (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our 3D manufacturing services, powered by WordPress and WooCommerce. It also covers handling of model files you share with us, international data transfers, compliance with global internet laws, and the use of Google Analytics to improve your experience. Please read it carefully.

1. Definitions

  • Personal Data: Any information relating to an identified or identifiable person (e.g., name, email).
  • Model Files: 3D design files (STL, OBJ, etc.) you upload or otherwise provide to us for manufacturing.
  • Processing: Any operation performed on Personal Data, including collection, storage, use, and deletion.
  • Cookies: Small text files stored on your device for site functionality and analytics.
  • Service Providers: Third parties who perform services on our behalf (e.g., payment processors, hosting, analytics).

2. Information We Collect

2.1 Personal Information

  • Contact Details: Name, email address, phone number.
  • Account Credentials: Username and password when you register.
  • Transactional Data: Billing and order details via WooCommerce.
  • Communication Records: Messages sent via our contact forms or support channels.

2.2 Model Files

  • Uploads: When you submit 3D model files, we use them solely to manufacture your order.
  • Retention: We do not retain, share, or redistribute your model files beyond the time needed to fulfill your order. After production is complete and any quality-assurance checks are done, we permanently delete all copies of your files from our systems.

2.3 Technical & Usage Data

  • Analytics & Performance: IP address, browser type, operating system, pages visited, referral source.
  • Cookies & Tracking: Session cookies, persistent cookies, and third-party cookies for Google Analytics and other services (see Section 5).

2.4 Third-Party Sources

  • Social Media & Integrations: Data from services you choose to connect (e.g., login via Google or Facebook).

3. Use of Your Information

We process your data to:

  • Fulfill Orders: Manufacture and ship your 3D prints.
  • Account Management: Create, maintain, and secure your user account.
  • Customer Support: Respond to inquiries and troubleshoot issues.
  • Marketing & Communication: Send newsletters or promotions if you opt in.
  • Site Improvement: Analyze behavior with Google Analytics to enhance usability.
  • Legal Compliance: Meet obligations under GDPR, CCPA, and other applicable laws.
  • Fraud Prevention & Security: Detect and prevent unauthorized activities.

4. Legal Bases for Processing

If you are in the European Economic Area (EEA), we rely on:

  • Consent: Where you agree to cookies or newsletters.
  • Contractual Necessity: To process and deliver your orders.
  • Legal Obligation: To comply with tax, consumer-protection, and other laws.
  • Legitimate Interests: To improve our services and protect our business, balanced against your rights.

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Enable Site Functionality: Keep you logged in and remember preferences.
  • Analyze Performance: Google Analytics to measure visits, page views, and user flow.
  • Personalize Content & Ads: Deliver more relevant information and offers.

You may disable cookies via your browser settings, though some features may then be unavailable.

6. International Data Transfers

PlastiForge3D operates globally. Your data may be stored or processed in the U.S. or any country where our Service Providers reside. We implement Standard Contractual Clauses, Privacy Shield frameworks (where applicable), or other safeguards to ensure adequate protection in compliance with EU GDPR, U.K. GDPR, Australia’s Privacy Act, Canada’s PIPEDA, and other regional laws.

7. Data Sharing & Disclosure

We do not sell personal data. We may share your information with:

  • Service Providers: Payment gateways, shipping carriers, hosting and analytics vendors under confidentiality agreements.
  • Legal Authorities: If required by court order or law enforcement.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections.

8. Data Security

We employ technical and organizational measures—encryption, firewalls, restricted access—to protect data. However, no system is infallible; please safeguard your account credentials.

9. Data Retention

  • Personal Data: Retained only as long as necessary for order fulfillment, legal compliance, or dispute resolution.
  • Model Files: Permanently deleted after order completion and quality review.
  • Analytics Data: Retained for up to 26 months, then anonymized.

10. Your Rights

Depending on jurisdiction, you may:

  • Access & Portability: Obtain a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion (“Right to be Forgotten”): Request erasure of your personal data.
  • Restriction & Objection: Limit or object to processing.
  • Withdraw Consent: For marketing communications and cookies.
  • Lodge a Complaint: With your local data protection authority (e.g., ICO in the U.K., CNIL in France).

To exercise any rights, contact us at [email protected].

11. Children’s Privacy

Our services are not intended for individuals under age 16. We do not knowingly collect data from minors; if discovered, we will promptly delete it.

12. Compliance with Global Internet Laws

We adhere to:

  • GDPR (EU & U.K.)
  • CCPA/CPRA (California)
  • PIPEDA (Canada)
  • Australia Privacy Act
  • Other national privacy statutes as applicable.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy here and update the “Last Updated” date. Significant changes will be communicated via email when feasible.

14. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

PlastiForge3D
Email: [email protected]