Last Updated: [March 5, 2025]

1. Introduction

Welcome to PlastiForge3D (“we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our website and use our services. We are committed to safeguarding your privacy and ensuring transparency in our data processing practices. By accessing our site, you agree to the terms of this Privacy Policy.

2. Definitions

Personal Data: Any information relating to an identified or identifiable individual (e.g., name, email, phone number).
Processing: Any operation performed on personal data, such as collection, storage, use, and deletion.
Cookies: Small data files stored on your device that help improve your experience and gather usage data.
Third Parties: External organizations or service providers with whom we share your data as described in this policy.

3. Information We Collect

3.1 Personal Data

We may collect the following personal information when you interact with our site or use our services:

Contact Information: Name, email address, phone number.
Account Information: Username, password, and other profile details when you register an account.
Transactional Data: Details about the services you purchase or request, including billing information and payment details (processed via secure channels).
Communication Data: Records of correspondence and inquiries via contact forms, chat, or email.

3.2 Non-Personal Data

In addition to personal data, we collect non-identifiable information that may include:

Usage Data: Information about how you use our website, such as IP addresses, browser type, operating system, pages visited, and referral sources.
Technical Data: Device information, including hardware model and software version.
Cookies and Tracking Data: Data collected through cookies, web beacons, and similar tracking technologies (see Section 5).

3.3 Data from Third Parties

We may receive additional information from third-party sources, such as analytics providers, advertising networks, and social media platforms, which may be combined with the data we already collect.

4. How We Use Your Information

Your information is used for various purposes, including:

Service Delivery: To process orders, manage your account, and provide customer support.
Improvement and Personalization: To enhance our website functionality, optimize service delivery, and personalize your user experience.
Communication: To send updates, newsletters, and promotional materials, provided you have opted in to receive such communications.
Analytics and Research: To analyze trends and usage patterns so we can improve our services and develop new features.
Compliance: To adhere to legal obligations, enforce our terms, and respond to legal requests.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Improve user experience by remembering your preferences.
Analyze website traffic and usage trends.
Serve personalized content and advertisements.

You can manage your cookie preferences through your browser settings.

6. Legal Bases for Processing

If you are located in regions subject to the General Data Protection Regulation (GDPR) or similar laws, we rely on the following legal bases to process your personal data:

Consent: Where you have explicitly agreed to our processing activities.
Contractual Necessity: When processing is required to fulfill a contract with you (e.g., to provide requested services).
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To protect our business interests, provided these interests do not override your rights.

7. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

Service Providers: Trusted partners who perform services on our behalf (e.g., payment processing, hosting, analytics) under strict confidentiality agreements.
Legal Authorities: If required by law or to protect our rights, we may disclose your information to law enforcement or regulatory bodies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to appropriate safeguards.

8. Data Security

We implement technical and organizational measures designed to protect your data from unauthorized access, disclosure, or misuse. While we take reasonable steps to secure your information, no system is entirely foolproof. We encourage you to safeguard your personal data, including keeping your account credentials confidential.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. The retention period may vary based on the nature of the data and relevant legal requirements. When no longer required, your data will be securely deleted or anonymized.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Deletion: Ask us to delete your personal information, subject to legal or contractual restrictions.
Restriction: Request limits on the processing of your data.
Objection: Object to the processing of your data, particularly for direct marketing purposes.
Portability: Request the transfer of your data to another organization or format.
Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time.

To exercise your rights, please contact us using the details provided in Section 13.

11. International Data Transfers

If you are accessing our website from outside our primary operating regions, please note that your data may be transferred to, stored, and processed in jurisdictions with different data protection laws than your jurisdiction. We implement measures to ensure your data remains protected during such transfers.

12. Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If it comes to our attention that personal data from a child has been collected inadvertently, we will take prompt steps to delete the information.

13. Links to Other Websites

Our website may contain links to external sites that are not operated by us. Please be aware that we are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any linked sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When significant changes occur, we will notify you by updating the “Last Updated” date at the top of this policy and, when appropriate, by other means. We encourage you to review this policy regularly.

15. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PlastiForge3D
Email: [email protected]